The second-hand marketplace Users Share Displeasure About Sizing Changes

Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.

This online marketplace has altered its size classifications for women's and children's garments failing to inform all shoppers about the modification.

Online Platforms Reaction

Numerous buyers and vendors are expressing on platforms saying Vinted listings now show an altered size classification compared to what was initially listed due to the recalibration.

Vinted explained the revised method more closely matches other platforms.

The platform has recommended to examine their items and update the measurements by hand when needed, causing user dissatisfaction.

Measurement Approach Updates

Before the change, the sizes had both a single numeric size and a letter, like S/8 or M/10.

The revised method features a letter and a range such as S/UK 8-10.

For certain items, the sizing has been recategorised - for example a size L was formerly size 12 but is now a UK 16-18.

Shopper Accounts

One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.

Stephanie Gallen, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as measurements 20-22.

"If buyers measuring 20-22 acquire them they may become frustrated," she stated.

Manual Updates

A different user, based in Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.

Platform Context

The service features exceeding 100 million users, with 18 million British users.

It has become a favored option versus similar marketplaces including eBay and Depop.

This represents another occasion when a surprising modification within the service has received backlash: last year, Vinted reversed a change to its shipping options after backlash from users.

Kevin Hamilton
Kevin Hamilton

Elara is a digital strategist with over 8 years of experience in web design and online marketing, passionate about helping startups succeed.